Contact, support and product feedback.
Use this page for support, report issues, missing vehicle requests or product feedback. Include enough context for the request to be routed correctly.
Contact reasons
Choose the right route.
Use the right route so vehicle data, billing issues, report feedback and general questions do not get mixed together.
General support
Questions about using Duewise reports, garage, account access or subscriptions.
Vehicle data request
Ask for a missing make, model, engine or generation to be added to the Duewise database.
Report issue
Tell us if a report looks wrong, unclear, incomplete or gives poor buyer guidance.
Business enquiry
Partnerships, feedback, early access, dealership/trader use or product questions.
Message form
Send a message
Include vehicle, report, account or billing details where useful.
Include enough detail.
Vague messages are hard to process. If your issue relates to a car, include the registration, make, model, engine, mileage, asking price and what part of the report looked wrong.
Include the registration if the issue relates to a specific report.
Include make, model, engine, year and mileage where possible.
Do not send payment card details through this form.
Do not send sensitive personal documents unless specifically requested through a secure process.
Support email.
This form is not connected to an email provider yet. Use the support address below for account, billing, report and vehicle data questions.
Do not send payment card details.
Billing questions should be handled through the secure payment provider portal once Stripe is connected.