Clear rules when a purchase goes wrong.
Last updated 18 July 2026. This policy supplements, and does not replace, your statutory consumer rights.
Cooling-off period
Unused check packs.
A UK consumer may ask to cancel an unused online check-pack purchase within 14 days of purchase. Contact DueWise@srfsystems.uk from the account email and include the Stripe receipt or payment reference. If no purchased check has been consumed, we will refund the qualifying payment to the original payment method.
Immediate digital supply
When you ask Duewise to generate a report during the cancellation period, you request immediate performance. A successfully generated and saved report counts as a consumed check. Any deduction from a refund will be limited to the digital service already supplied and will not affect remedies for faulty or misdescribed output.
No report, no deduction
If a technical failure does not generate and save a report, no check should be consumed. If one was deducted, we will restore it after verification. If restoration is impossible or the paid service remains unavailable, an appropriate refund will be provided.
Faulty or materially incorrect service
Report the registration, report ID and problem. We may correct or replace the report, restore the check or provide a proportionate refund as required by law. A disagreement with a risk opinion is not automatically a defect, but factual errors will be investigated.
How refunds are issued
Approved refunds are returned to the original payment method, normally within 14 days of approval. Your bank or payment provider may take additional time to display the credit.
Request a cancellation or refund
Email DueWise@srfsystems.uk from your account email. Include the payment reference, purchase date and reason. Do not send card details.